Delete your data

This page explains how to ask for the data of the Kipsee app (developed by Single Team) to be deleted. Kipsee has no accounts: we never know your name, email address or phone number. Each installation of the app is identified only by a random Device ID, so that ID is what we need to find and delete your data.

How to request deletion

1. On each phone whose data you want deleted, open Kipsee, go to Settings and tap Device ID. The ID is copied.
2. Email [email protected] with the subject "Delete my data" and paste the Device ID of every phone (camera and viewer phones each have their own).
3. If you have an active Kipsee Pro subscription, cancel it first in Google Play (or the App Store). Deleting your data does not cancel a subscription, and the store would keep charging.

We delete the data within 30 days and reply to confirm. We only use your email address to answer you, and do not ask for anything else.

Quicker, without writing to us: uninstalling Kipsee (or clearing its data in your phone's settings) immediately deletes everything stored on that phone: settings, pairing keys, event history and snapshots. Activity and event data on our server is then deleted automatically after 180 days.

What is deleted

For each Device ID you send, we delete from our server:

• The installation record: device details, app language, activity and camera status.
• Its membership in pairing groups (a group with no phones left is removed with it).
• Its push notification tokens and the log of notifications sent to it.
• Its alert events, connection quality events and daily activity.
• Its copy of the Kipsee Pro subscription status and the subscription history.

We also ask our subscription provider, RevenueCat, to delete the customer record linked to that Device ID.

Your video, sound and snapshots are never stored by us, so there is nothing to delete on our side: they only exist on your own phones.

What is kept, and for how long

• Purchase and order records held by Google Play or the App Store, which sell the subscription, are kept under their own policies and as required by tax and accounting law. We cannot delete them.
• Firebase Analytics data is not linked to your Device ID and contains no name or contact details. It is deleted automatically after at most 14 months.
• Crashlytics crash reports are deleted automatically after 90 days.
• Server logs may briefly contain IP addresses. They are not stored in our database or linked to your Device ID.

If you already uninstalled the app, its Device ID is gone with it and we have no way to link any record to you. Activity and event data from that installation is still deleted automatically after 180 days.

More information

What Kipsee collects and why: Privacy Policy. Questions: [email protected].